Frequently Asked Questions (FAQ)
What is your merchandise return and refund policy?
Please click here to view our merchandise policy.
Has COVID-19 impacted your shop?
In light of everything that is currently going on with COVID-19, our shop is experiencing delays. We are working as safely and quickly as we can during this time to get you your merchandise. However, there will be a longer delay in the processing and shipping of your order. We appreciate your patience and understanding as we keep our team healthy and safe while getting you your obé gear!
Where do you ship your merchandise to?
At this time, we are only able to ship orders throughout the United States and Canada. We are unable to ship any orders to PO/APO/DPO/FPO boxes at this time.
How do you ship orders?
All orders are shipped with standard shipping. They will be shipped by USPS or UPS; depending on your order and address, shipping will vary.
How do I track my order?
After your order has been confirmed, you’ll receive an email confirming the order. When your order has been processed, you will receive a separate email with your tracking information.
Where do I input a promo or discount code?
Promo codes for our shop are only valid at the time of order. These cannot be applied to past orders or after an order has been placed. At checkout you will see “Add a discount code or a gift card,” during checkout, click there and add your valid code. Please note promo codes cannot be combined.
I want to order something I saw before but can’t find it now, can you help?
Our merchandise tends to sell out (sorry, not sorry!), so if we do not have an item listed in your size or on the site, it means it is no longer in stock. Don’t worry, we always update the site when new items drop or get restocked!
I still have a question, is there a way to contact you?
Please reach out to us at email@example.com with any questions pertaining to our shop or your order.