Frequently Asked Questions (FAQ)
Has COVID-19 impacted your shop?
In light of everything that is currently going on with COVID-19, our shop is open but experiencing delays. We are working as safely and quickly as we can during this time to get your orders out. However, there may be a longer delay in the processing and shipping of your order. We appreciate your patience and understanding as we keep our team healthy and safe. Additional delays experienced by USPS and UPS are outside of our control and may impact the delivery time of your package.
What is your merchandise return and refund policy?
We really hope you love what you purchase but we understand it doesn't always work out. Please click here to view our full merchandise policy.
Where do you ship your merchandise to?
At this time, we are only able to ship orders throughout the United States and Canada. We are unable to ship any orders to PO/APO/DPO/FPO boxes. Any orders placed to PO/APO/DPO/FPO boxes will be canceled.
How do you ship orders?
All orders are shipped with standard shipping. They will be shipped by USPS or UPS; depending on your order and address, shipping may vary. We are unable to accommodate express shipping at this time.
How does it work if I order a pre-order item?
Pre-Order items will ship around the date provided. If you place an order that includes a pre-order item(s), and an in-stock item(s) the in-stock item(s) will ship ahead of the pre-order item(s).
How do I track my order?
After your order has been confirmed, you’ll receive an email confirming the order. When your order has been processed and fulfilled on our end, you will receive a separate email with your tracking information.
Where do I input a promo or store credit code?
Promo codes and store credit for our shop are only valid at the time of order. These cannot be applied to past purchases or after an order has been placed. At checkout you will see “Add a discount code or a gift card,” during checkout, click there and add your valid code. Please note, per our policy you will only be able to enter one code per order, codes cannot be combined.
I want to order something I saw before but can’t find it now, can you help?
Our merchandise tends to sell out (sorry, not sorry!), so if we do not have an item listed in your size or on the site, it means it is no longer in stock. Don’t worry, we always update the site when new items drop or get restocked!
I want to gift someone a membership, can I do that?
At this time we do not offer gift subscriptions or store gift cards but please know this is something our team is working on!
I still have a question, is there a way to contact you?
Please reach out to us at firstname.lastname@example.org with any questions pertaining to our shop or your order.